Communication Analyst

Job Purpose

Responsible for examining and analyzing calls for state agency pertaining to internal and
external civil, criminal, administrative, regulatory, and/or environmental investigations within a program, correctional facility, or agency-designated region or area.

Essential Duties

  • Review calls from a correctional agency and meet targeted call minute requirements with the ability to recognize key words, phrases, cryptic messages, slang/gang terms and other hidden messages and disseminate.
  • Examine and analyze a variety of call recordings and escalate intelligence regarding victims, and persons suspected of violating statutes, policies and/or procedures, or program requirements administered by the assigned agency.
  • Examine and analyze a variety of call recordings and respective intelligence regarding improper or unlawful activities including but not limited to; resulting in the diversion of controlled drugs, assault or any other bodily harm (physical or sexual), weapons location, cell phone location, escape, and suicide.
  • Immediate notification to Investigations Manager and/or senior staff to include but not limited to eminent danger, child abuse, elderly Abuse, kidnapping, staff involvement with offenders, staff misconduct, and any staff sexual contact.
  • Listens to or reads through material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning.
  • Proofread translated material for grammar, spelling and punctuation accuracy and returned in the required format.
  • Performs other related work as assigned.

Knowledge, Skills, and Abilities

  • Ability to multitask.
  • Computer literate, specifically in Microsoft Office and Google Suite.
  • Functional typing skills
  • Detail oriented with specific emphasis on listening skills.
  • Ability to maintain confidentiality relating to work performed.
  • Ability to work in a secure team environment.
  • Excellent proofreading skills with the ability to identify grammar, spelling, and punctuation errors.

Minimum Qualifications

  • High School Diploma or G.E.D.

Preferred Qualifications

  • Bachelor’s degree in related field

Physical Requirements

  • While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
  • Occasionally may need to reach, stoop, or kneel.


  • Starting salary $15/hr


  • Medical, Dental, Vision, STD, and Life